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17 Jun 2020

Full-Time Family Support Case Worker

YWCA –  Yellowknife, Northwest Territories

Job Description

Family Support Case Worker

The YWCA NWT Family Support Case Worker is part of a housing support team that provides support and coordinates services to tenant families and offers support in a flexible, compassionate manner using positive social responses within a trauma-informed practice approach.

Duties and responsibilities:

  • collaborates with families to create a comprehensive service plan
  • provides case management and advocacy to tenant families
  • actively works to mitigate the impacts of mental health issues/addictions
  • coordinates and monitors referrals and bridges gaps
  • liaison with other service agencies
  • helps families advocate for benefits, entitlements, and services
  • educates clients about rights and responsibilities of tenancy
  • connects families with resources to cover basic needs


  • extensive experience with families facing conditions of risk
  • specialized training in mental health and addictions
  • solid understanding of harm reduction and social determinants of health
  • ability to resolve issues without confrontation or power struggles
  • awareness of the impacts and trauma of residential schools
  • ability to problem solve, deal with crisis, and work flexible hours as required

This is a full-time position working out of the Transitional Housing office in Yellowknife. Salary commensurate with experience. Benefits included (health/dental, vacation, pension plan) in a flexible, caring work environment.

How to Apply

Please submit cover letter and resumé to:
Closing date: July 3, 2020

Job Categories: Other. Job Types: Full-Time. Advertised until: 2020-07-17

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