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21 Oct 2020


YWCA –  Yellowknife, Northwest Territories

Job Description

Lynn’s Place, YWCA NWT

The Tenant Relations Officer is responsible to ensure the safety and security of women and children residing in Lynn’s Place Second Stage Housing facility.

The Tenant Relations Officer is located at Lynn’s Place Second Stage Housing facility in Yellowknife, Northwest Territories and reports to the Manager of the facility or to the Director in her absence. The incumbent is responsible for ensuring the security of Lynn’s Place, responding to on-site emergencies, and to requests for assistance from residents with a variety of crises.

1. Ensures the health, safety and security of clients residing in Lynn’s Place

  • calls RCMP, fire or ambulance for emergencies or if backup is required on site
  • maintains First Aid status and provides first aid
  • acts as Fire Steward in case of a fire and assists tenants to evacuate
  • is available after business hours for contact by RCMP, child protection and other emergency personnel
  • conducts patrols of the building and the grounds
  • responds to emergency maintenance issues and notifies on call staff if repairs are urgently required
  • keeps common areas and emergency exits clear of debris
  • ensures that access doors are properly locked
  • monitors building entries to ensure that only tenants and their guests have building access
  • monitors and operates the security camera system
  • assists tenants who are locked out

2. Manages tenant relations

  • treats everyone in a polite and respectful manner
  • responds to requests for assistance in crises
  • responds to excessive noise complaints in order to control disruptions to other tenants and the community
  • ability to be diplomatic and non-judgmental in emotional and sensitive situations
  • attends meetings regarding tenant concerns
  • attempts to de-escalate situations before they become crises
  • uses a trauma informed approach with tenants
  • maintains confidentiality and avoids discussions in open areas
  • ability to de-escalate crises and maintain boundaries in stressful situations

3. Administration

  • attends meetings of Lynn’s Place staff
  • communicates issues and concerns for joint problem solving of tenant issues
  • prepares shift and incident reports and client specific information in client files
  • performs other tasks as assigned by supervisor

Knowledge, Skills and Abilities:

  • good record keeping skills
  • good oral and written communication skills
  • basic computer skills
  • excellent attention to detail
  • sound decision making skills
  • training in non-violent crisis intervention
  • ability to respond effectively in crisis situations and maintain boundaries
  • ability to work independently with minimal direct supervision

Typically, the above qualifications would be attained by:
Some education in social sciences or a related field and some experience working with families, homelessness or addictions issues.

Criminal records check, current First Aid/CPR certification and Immunization & TB screening records required.

Start date: ASAP

How to Apply

Apply to:
Hawa Dumbuya-Sesay

Job Categories: Other. Job Types: Full-Time. Advertised until: 2020-11-20

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